Privacy Policy
INTRODUCTION
Affixdot Tech and its affiliates and subsidiaries (collectively "Affixdot," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes:
• The types of information we collect from you or that you may provide when you visit, access, or use the Affixdot platform, website, mobile application, and related services (collectively, our "Services").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.
• Your rights regarding this information.
Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, you should not use our Services. By accessing or using our Services, you agree to this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information in the following categories:
1.1 Information You Provide to Us
You may provide us with the following types of information:
• Account Information: When you create an account, we require an email address and phone number. We may also request additional details such as first and last name, username, and preferences. Your username is public and does not have to be your real name.
• Profile Information: Information you add to your profile such as a profile picture, bio, interests, and other details you choose to share.
• Content You Submit: Content you share on the platform, including posts, comments, messages, and reports. This may include text, images, and communications with moderators or our support team.
• Actions You Take: Information about your interactions with content and other users, including affixing to events or articles, reporting, following, and blocking.
• Subscription Information: If you subscribe to our premium services (Affixdot Verified), we collect relevant information to provide access to exclusive benefits such as maximizing event reach and premium event creation tools.
• Transactional Information: When you purchase products or services (e.g., subscriptions, Affixdot points, or event tickets), we collect information such as name, email, and purchase details. Payments are processed by third-party providers (e.g., Paystack).
• Communications: Information you provide when contacting us for support, responding to surveys, or participating in promotions.
1.2 Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
• Log Information: Browser type, access times, pages viewed, referring website, exit pages, and IP address.
• Device Information: Device model, operating system, unique device identifiers, mobile network information, and device settings.
• Location Information: With your explicit consent, we collect precise location data each time you use the platform. Location tracking is primarily used to help users find events in their area. You can manage your location permissions through your device settings, but disabling location tracking will result in the loss of core app functionality such as discovering nearby events.
• Usage Information: Information about how you use our Services, including features you use, content you view, and your interactions with other users and content.
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes and legal bases:
2.1 To Provide Our Services
– Process your account registration and create your account
– Enable communication between users
– Process transactions and send related information
– Provide customer support and respond to inquiries
– Troubleshoot problems and maintain the security of our platform
2.2 To Personalize Your Experience
– Tailor recommend events and articles using location and activity data
– Customize features based on your preferences and usage patterns
2.3 To Improve Our Services
– Analyze user behavior and platform usage
– Develop new features and functionalities
– Test and troubleshoot new products and features
– Conduct research and analytics to improve our Services
2.4 For Marketing and Advertising
– Send you promotional communications (with your consent)
– Run contests, promotions, or surveys
2.5 For Safety and Security
– Investigate and prevent fraudulent activities, unauthorized access, and other illegal activities
– Protect the rights, property, and safety of Affixdot, our users, and others
2.6 For Legal Compliance
– Comply with applicable laws, regulations, and legal processes
– Respond to lawful requests from public and government authorities
– Protect our legal rights and interests
3. HOW WE SHARE YOUR INFORMATION
3.1 What We Don't Share
Affixdot does not sell, rent, or lease your personal data (such as your name or contact details) to advertisers, partners, or third-party companies for their marketing purposes.
3.2 Information We May Share
We may share your information in the following circumstances:
• Service Providers: With third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. These providers are contractually obligated to protect your information and can only use it to provide services to us.
• Payment Processors: With financial institutions and payment processors (e.g., Paystack) to facilitate transactions. These entities process your payment information according to their own privacy policies.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Legal Requirements: When we believe in good faith that disclosure is necessary to: (a) comply with applicable law or legal process; (b) protect our rights, property, or safety; (c) protect the rights, property, or safety of our users or others; (d) investigate fraud; or (e) respond to government requests.
• With Your Consent: We may share information with third parties when you consent to such sharing.
• Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, and other similar purposes.
4. INTERNATIONAL DATA TRANSFERS
Affixdot is fully GDPR compliant and we may transfer, store, and process your information in countries other than your own. Whenever we transfer your personal data internationally, we take all standard steps to ensure that adequate safeguards are in place to protect your data and to make sure it is treated in accordance with this Privacy Policy.
5. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods are as follows:
• Account information: As long as your account remains active, plus 2 years after account deletion or inactivity (unless you request earlier deletion)
• Content you share on the platform: As long as your account remains active (unless you delete the specific content)
• Transaction information: 7 years for tax and accounting purposes
• Communication with our support team: 2 years from the date of communication
• Device and log information: 13 months
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this anonymized information indefinitely without further notice to you.
6. LIVESTREAM CONTENT RESPONSIBILITY
Users are solely responsible for the content they stream on Affixdot. By using the livestream feature, you agree that:
– Affixdot does not monitor or control livestream content in real-time and assumes no responsibility for any material shared by users.
– You must ensure you have the legal rights to broadcast any content, including but not limited to sports events, music, movies, and copyrighted material.
– Affixdot is not liable for any copyright infringements, unauthorized broadcasts, or legal claims resulting from your livestream.
– If legal action is taken due to content you stream, you assume full legal responsibility and agree to indemnify Affixdot from any claims, damages, or penalties.
– Affixdot reserves the right to take down streams reported for copyright violations or that violate our Terms of Service, at its sole discretion, without prior notice.
7. MONETIZATION & PAYMENTS POLICY
7.1 Refund Policy
As a general rule, there are no refunds for subscription services, even if you cancel before the subscription period ends. However, in cases of technical errors in payment processing or service delivery, you may contact our support team at contact@affixdot.com to request a review of your situation within 14 days of the charge.
7.2 Event & Livestream Revenue
Affixdot takes a commission on ticketed event sales and gifts earned from live streaming. The current commission rates are:
– 10% on ticketed event sales
– 15% on gifts received during live streams
These rates may be updated from time to time, and any changes will be communicated through the platform.
7.3 User Payouts
Earnings from events and live streams will be paid directly to the bank account information provided by the user. Payouts are processed on a monthly basis if approved. Users must have a minimum balance of 100 points or 10,000 naira (or equivalent in local currency) to request a payout which will undergo an approval process.
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information. These may include:
8.1 Access and Portability
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
8.2 Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You have the right to request the deletion of your personal information in certain circumstances. When you delete your account, we will permanently delete your personal information from our active databases, except for information we need to:
– Complete transactions you started before requesting deletion
– Comply with legal obligations
– Resolve disputes
– Prevent fraud or abuse
– Enforce our terms and conditions
8.4 Restriction and Objection
You have the right to request that we restrict the processing of your personal information in certain circumstances. You also have the right to object to the processing of your personal information in certain circumstances.
8.5 Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
8.6 Location Data Management
You can enable or disable location services when you use our Services through your device settings. However, disabling location services may limit core functionalities such as event discovery.
8.7 Marketing Preferences
You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication.
8.8 Exercising Your Rights
To exercise any of these rights, please contact us at contact@affixdot.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.
9. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:
– Encryption of sensitive personal information both in transit and at rest
– Regular security assessments and vulnerability testing
– Access controls and authentication requirements for our staff
– Regular backup procedures to prevent data loss
– Staff training on data protection practices
– Incident response plans
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
10. DATA BREACH NOTIFICATION
In the event of a data breach that compromises user information, we will:
– Notify affected users within 72 hours of becoming aware of the breach
– Provide information about the categories of data affected
– Explain the potential consequences of the breach
– Outline steps we are taking to address the breach and protect your information
– Recommend measures you can take to protect yourself
11. CHILDREN'S PRIVACY
Affixdot is intended for users aged 16 and above. If you are under 16, you may only use the platform with verifiable parental consent. We do not knowingly collect personal data from children under 13.
If we learn we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at contact@affixdot.com.
12. THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites, services, or applications that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.
We will notify you of any material changes by:
– Sending an email to the email address you have provided to us
– For significant changes, requesting your consent again where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
14. CONTACT INFORMATION
14.1 Data Controller
Affixdot Tech is the data controller responsible for your personal information.
14.2 Complaints
If you have a complaint about our use of your information, please contact us first at contact@affixdot.com. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
15. ACCOUNTABILITY AND GOVERNANCE
We maintain internal records of our data processing activities and conduct regular privacy impact assessments for high-risk processing activities. Our staff undergoes regular training on data protection and privacy practices.
We review and update our privacy practices at least annually to ensure ongoing compliance with applicable laws and regulations.